Privacy Policy

This Privacy Policy (“Policy”) explains how your data is handled when you use the TripTrax LLC (“TripTrax,” “TT,” “we,” “our,” or “us”) website, intelligent intake forms, AI‑powered trip planning tools, and related services (“Services”). We are committed to protecting your privacy and ensuring transparency in how we collect, use, store, and process your information. By accessing or using the Services, you agree to the terms outlined in this Policy. If you do not agree, do not use the Services.

Last Updated: 19 JULY 2026

By accessing or using the Services, you agree to this Policy.

1. Information

1.1  Information We Collect

Information You Provide

• Account information (name, email, password)

• Trip intake data (dates, locations, preferences, goals, group details, medical considerations, risk tolerance)

• Payment information (processed by third‑party processors; TripTrax does not store full card numbers)

• Communications (emails, support messages, feedback)

• Uploaded content (photos, notes, files)

Information Collected Automatically

• Device information (IP address, browser type, OS)

• Usage data (pages visited, features used, clicks, time spent)

• Approximate location (via IP)

• Cookies and tracking technologies

Information From Third Parties

• Analytics providers

• Payment processors

• API partners (maps, weather, trail data, campground data)

We do not knowingly collect any sensitive personal information unless it is voluntarily provided by you.

1.2 How We Use Your Information

• Generate personalized trip packages and recommendations

• Improve AI accuracy and performance

• Process payments and manage subscriptions

• Communicate updates and support responses

• Enhance safety recommendations

• Analyze usage trends

• Prevent fraud and maintain platform security

• Comply with legal obligations

We use your information to personalize your experience and to improve recommendation relevance. We do not sell your personal information.

1.3 How We Share Your Information

Service Providers

• For hosting, analytics, email delivery, customer support, and payment processing.

API & Data Partners

• For maps, routing, weather, trail data, and campground information.

Legal Requirements

• To comply with laws, legal processes, or protect rights and safety.

Business Transfers

• In the event of a merger, acquisition, or asset sale.

We do not share your personal information with third parties for their own marketing purposes.

1.4 Data Retention

We retain your information only as long as necessary to:

• Provide the Services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

You may request deletion at any time. If you request deletion, certain information may be retained as required by law or for legitimate business purposes including but not limited to fraud prevention and accounting.

1.5 Data Security

We use industry‑standard security measures, including:

• HTTPS encryption

• Secure authentication

• Access controls

• Regular security reviews

No method of transmission or storage is completely secure.

1.6 Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Request correction or deletion

• Restrict or object to processing

• Opt out of marketing

• Request data portability

We reserve the right to request verification of your identity before processing certain requests. Contact us to exercise these rights.

1.7 Children’s Privacy

TripTrax does not knowingly collect personal information from children under 13. If such information is discovered, it will be deleted promptly. If you believe a child under 13 has provided us with personal information, please contact us immediately.

1.8 International Data Transfers

If you access the Services from outside the United States, your information may be transferred to and processed in the U.S.

1.9 Third‑Party Links

We are not responsible for the privacy practices or content of third‑party websites.

2. Cookie Policy

TripTrax uses cookies and similar technologies to improve your experience and analyze usage.

2.1 Types of Cookies

• Essential Cookies: Required for core functionality

• Analytics Cookies: Help us understand user behavior

• Preference Cookies: Store user settings

• Security Cookies: Protect against fraud and unauthorized access

2.2 Why We Use Cookies

• Maintain session state

• Remember preferences

• Improve performance

• Analyze usage patterns

2.3 Managing Cookies

You may disable cookies in your browser settings. Some features may not function properly if cookies are disabled. You may also manage cookie preferences through cookie banners where applicable.

3. Data Processing Policy

TripTrax processes personal data under the following legal bases:

3.1 Contractual Necessity

To provide the Services, including generating trip packages and processing payments.

3.2 Legitimate Interests

To improve the platform, enhance safety features, and analyze usage.

3.3 Consent

For optional data such as:

• Precise location

• Medical considerations

• Marketing communications

You may withdraw consent at any time. Where consent is the legal basis, withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.

3.4 Legal Obligations

To comply with applicable laws and lawful requests.

4. Affiliate Links & Sponsored Recommendations

TripTrax participates in affiliate marketing programs. Certain links within our Services may be affiliate links, and we may earn a commission if you click these links or make a purchase through them. Affiliate links do not increase your cost.

4.1 How Affiliate Links Work

• Affiliate partners may place cookies on your device

• These cookies are controlled by the affiliate partner

• TripTrax does not receive or store your payment information

• We may receive anonymized or aggregated data (e.g., link clicks, purchase confirmations)

4.2 Why We Use Affiliate Links

Affiliate partnerships help support the operation and development of TripTrax. We only recommend products or services we believe may be genuinely useful for outdoor travel and trip planning.

4.3 No Endorsement or Obligation

• You are not required to click affiliate links

• Affiliate relationships do not influence trip package content or recommendations

4.4 Affiliate Partner Policies

Affiliate partners may collect data and track your interactions according to their own privacy policies, which we do not control.

5. Policy Changes

We reserve the right to modify or update this Policy at any time. Continued use of the Services after changes are posted constitutes acceptance of the updated Policy.

6. Contact Information

If you have questions or concerns about this Privacy Policy or your data, please contact us at:

TripTrax Support

support@triptraxusa.com